Welcome to Meridian Express. By using our services, you agree to the following terms and conditions. Please read them carefully.
1. Introduction
These Terms & Conditions govern your use of Meridian Express services, including our website and any related products or services. By using our services, you accept and agree to be bound by these Terms & Conditions.
2. Services
Meridian Express offers various courier and shipping services, including but not limited to same-day delivery, next-day delivery, international shipping, document courier services, bulk shipping, express freight, and e-commerce delivery. All services are subject to availability and may be subject to additional terms and conditions.
3. Shipping Restrictions
- Prohibited Items: We do not accept shipments containing hazardous materials, illegal substances, firearms, or any items restricted by local, national, or international laws.
- Weight and Size Limits: Certain weight and size restrictions may apply depending on the service selected. These restrictions will be communicated during the booking process.
- Packaging Requirements: All packages must be securely packed to ensure safe transit. Meridian Express reserves the right to refuse shipments that are improperly packaged or do not meet our safety standards.
4. Pricing and Payment
- Rates: Shipping rates are calculated based on factors such as destination, weight, size, and service type. Rates are subject to change and will be confirmed at the time of booking.
- Payment: Payment is required at the time of booking unless otherwise agreed upon. We accept various payment methods, including credit/debit cards and online payment platforms.
- Refunds: Refunds will be provided in accordance with our refund policy. Please refer to our website or contact customer support for details.
5. Delivery and Transit Times
- Estimated Delivery Times: Delivery times are estimates and not guaranteed unless explicitly stated. While we strive to meet delivery deadlines, delays may occur due to factors beyond our control, such as weather conditions, customs clearance, or unforeseen circumstances.
- Delivery Attempts: In the event of an unsuccessful delivery attempt, Meridian Express will make reasonable efforts to deliver the package again. Additional charges may apply for repeated delivery attempts.
6. Tracking and Notifications
- Real-Time Tracking: Customers can track their shipments using the tracking tool available on our website. Updates will be provided in real-time.
- Notifications: We may send notifications regarding your shipment status via email, SMS, or other communication channels. By using our services, you consent to receiving such notifications.
7. Loss or Damage
- Liability: Meridian Express takes every precaution to ensure the safety of your packages. However, in the event of loss or damage during transit, our liability is limited to the declared value of the shipment or the maximum liability coverage provided under the selected service, whichever is lower.
- Claims: Claims for lost or damaged shipments must be submitted within 7 days of the delivery date. Supporting documentation may be required, and claims will be processed in accordance with our claims policy.
8. Customer Responsibilities
- Accurate Information: Customers are responsible for providing accurate and complete information when booking a shipment. This includes the correct address, contact details, and package contents. Meridian Express is not responsible for delays or errors resulting from incorrect or incomplete information.
- Compliance with Laws: Customers must comply with all applicable laws and regulations when using our services. This includes, but is not limited to, export/import regulations, customs requirements, and restrictions on prohibited items.
9. Service Modifications
Meridian Express reserves the right to modify, suspend, or discontinue any of our services at any time without prior notice. We are not liable for any consequences resulting from such changes.
10. Termination
Meridian Express reserves the right to terminate or suspend your access to our services if you violate these Terms & Conditions or engage in any fraudulent or unlawful activity.
11. Privacy Policy
Your use of our services is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the terms of our Privacy Policy.
12. Dispute Resolution
In the event of any dispute arising from these Terms & Conditions or the use of our services, both parties agree to first attempt to resolve the matter through informal negotiation. If a resolution cannot be reached, the dispute may be resolved through arbitration in accordance with the laws of the USA.
13. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the USA. Any legal action arising from the use of our services shall be brought exclusively in the courts of the USA.
14. Changes to Terms & Conditions
Meridian Express reserves the right to update or modify these Terms & Conditions at any time. Changes will be posted on our website, and your continued use of our services after such changes constitutes acceptance of the new Terms & Conditions.
15. Contact Information
If you have any questions or concerns about these Terms & Conditions, please contact us at:
