At Meridian Express, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, phone number, email address, and payment details that you provide when using our services, such as scheduling a delivery or creating an account.
- Shipping Information: Details about the packages you send or receive, including delivery addresses, package contents (if required for customs or regulatory purposes), and tracking information.
- Usage Data: Information about how you interact with our website, including IP addresses, browser type, device information, and browsing behavior.
- Cookies and Tracking Technologies: We may use cookies and similar technologies to improve your experience on our website, analyze site traffic, and personalize content.
2. How We Use Your Information
Your personal information is used for the following purposes:
- Service Delivery: To process and manage your shipments, provide tracking information, and ensure successful delivery of your packages.
- Communication: To send you notifications, updates, and promotional offers related to our services, or to respond to your inquiries and support requests.
- Payment Processing: To process your payments securely and prevent fraud.
- Improving Our Services: To analyze usage data and customer feedback, allowing us to enhance our website, services, and customer experience.
- Legal Compliance: To comply with applicable laws, regulations, and legal obligations, including customs and import/export regulations.
3. How We Share Your Information
We do not sell, rent, or trade your personal information. However, we may share your information with:
- Service Providers: Third-party companies that help us deliver our services, such as payment processors, delivery partners, and IT service providers. These companies are required to protect your data and only use it for the services they provide to us.
- Legal Authorities: If required by law, we may disclose your information to government authorities or other third parties to comply with legal obligations, enforce our terms of service, or protect our rights and property.
- Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred to the new owners as part of the transaction.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can ask us to update or correct any inaccuracies in your personal information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
- Cookies: You can manage your cookie preferences through your browser settings or by using cookie management tools available on our website.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.
7. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will take appropriate steps to delete it.
8. International Data Transfers
If you are located outside of the country where our servers are located, your personal information may be transferred to and processed in a different country. We ensure that such transfers comply with applicable data protection laws and that your data remains protected.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
