At Meridian Express, we are committed to providing top-notch courier services and ensuring customer satisfaction. If you encounter any issues with our services, please review the following Return & Refund Policy to understand your rights and how to proceed.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Failure: If Meridian Express fails to deliver your package within the specified timeframe due to reasons within our control, you may be eligible for a refund.
• Lost or Damaged Shipments: If your package is lost or damaged during transit, and you have adhered to our packaging and shipping guidelines, you may be eligible for a refund or compensation.
• Incorrect Billing: If you were charged incorrectly for a service, you may be eligible for a refund of the difference.

2. Non-Refundable Circumstances

Refunds will not be issued in the following cases:

• Incorrect or Incomplete Information: If delays or non-delivery occur due to incorrect or incomplete shipping information provided by the customer, refunds will not be granted.
• Prohibited Items: Shipments containing prohibited items that are delayed, confiscated, or destroyed will not be eligible for refunds.
• Unforeseen Circumstances: Delays caused by weather conditions, natural disasters, customs delays, or other circumstances beyond our control do not qualify for refunds.
• Package Refusals: If the recipient refuses the package or is unavailable for delivery, refunds will not be provided.

3. Claiming a Refund

To request a refund, please follow these steps:

1. Contact Us: Notify Meridian Express of the issue within [Insert Time Frame, e.g., 7 days] of the scheduled delivery date by contacting our customer service team.
   • Email: [email protected]
2. Provide Documentation: Submit any necessary documentation to support your claim, such as proof of payment, tracking number, and details of the issue.
3. Review Process: Our team will review your claim and respond within [Insert Time Frame, e.g., 5 business days]. We may request additional information if needed.
4. Refund Approval: If your refund is approved, the funds will be credited back to your original payment method within [Insert Time Frame, e.g., 7-10 business days].

4. Damaged or Lost Packages

If your package is lost or damaged during transit, please follow these steps:

• Report the Issue: Contact us immediately upon noticing the damage or loss, providing details and any supporting evidence such as photos or receipts.
• Investigation: We will conduct a thorough investigation and determine whether you are eligible for compensation based on the declared value of the package or the coverage provided under your selected service.
• Resolution: Once the investigation is complete, we will inform you of the outcome and any compensation or refund available.

5. Service Cancellations

If you need to cancel a scheduled service, please notify us as soon as possible:

• Same-Day or Next-Day Deliveries: Cancellations must be made at least [Insert Time Frame, e.g., 1 hour] before the scheduled pickup time to be eligible for a full refund.
• Scheduled Deliveries: For recurring or scheduled deliveries, please provide [Insert Time Frame, e.g., 24 hours] notice for cancellations or modifications to avoid cancellation fees.

6. Contact Information

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact us:

• Email: [email protected]

7. Policy Updates

Meridian Express reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.